法律文件 · 条款Legal · Terms
服务条款Terms of Service
语言说明:本页中文为方便阅读的译本。如中英文有任何不一致,以英文版为准。点右上角 EN 可切换到英文原文。
Language: This English text is the authoritative version of these Terms. The Chinese text is a convenience translation; if the two differ, the English version prevails.
关于本条款About these Terms
These Terms of Service ("Terms") apply when you use this website or engage VJO Studio (Vision Journey), business name registration pending, trading as VJO ("VJO", "we", "us") to provide services. "You" means the business or person engaging us. [Insert ABN/ACN once the VJO Studio business name is registered.] 需律师确认
Each engagement is set out in a written proposal or quote ("Proposal") describing the scope, deliverables, price, payment stages and timeline. Your agreement with us consists of the accepted Proposal and these Terms. If they conflict, the Proposal prevails for that engagement, except that nothing in a Proposal can reduce your rights under the Australian Consumer Law.
You accept a Proposal by signing it, confirming acceptance in writing (including by email or message), or paying the deposit invoice. If you accept on behalf of a business, you confirm you are authorised to do so.
Using the AI chat on this website does not create a service engagement. It is provided as is, for general information, and is covered by our Privacy Policy and sections 7 and 11 of these Terms.
本服务条款(下称"本条款")适用于你使用本网站,或委托 VJO Studio(Vision Journey,商业名称待注册;对外品牌 VJO 唯简,下称"VJO""我们")提供服务的情形。"你"指委托我们的企业或个人。[VJO Studio 商业名称注册后在此填入 ABN/ACN。] 需律师确认
每个项目都以书面方案或报价(下称"方案")列明范围、交付内容、价格、付款阶段和时间表。你与我们的协议由你接受的方案加上本条款组成。两者冲突时,就该项目而言以方案为准;但方案不能减损你依据《澳大利亚消费者法》享有的权利。
你签署方案、以书面方式(包括邮件或消息)确认接受,或支付定金发票,即视为接受该方案。如你代表企业接受,即表示你有权这样做。
使用本网站的 AI 聊天,不构成服务委托。它按现状提供、仅供一般参考,适用我们的隐私政策以及本条款第 7、11 节。
服务范围Our services
Depending on the Proposal, our services may include:
- Websites — planning, bilingual (English and Chinese) copy support, design, development, launch, and connecting your domain, Google Business Profile and analytics.
- AI reception assistants — setting up a chat or messaging assistant that answers customer questions from a knowledge base you approve, collects enquiries and hands conversations to your staff.
- Automation — connecting forms, email, calendars, spreadsheets and other tools to reduce manual work.
- Training — showing your team how to update the website, review AI conversations and use the tools we set up.
- Monthly plans — hosting management, security updates, content changes, AI knowledge-base updates, reporting and other ongoing support, as described in the Proposal (section 4).
Anything not listed in the Proposal is out of scope. If you ask for extra work, we will tell you before starting whether it is a change of scope, how much it will cost and how it affects the timeline, and we will only proceed once you agree in writing.
We do not guarantee particular business results, such as search rankings, traffic, enquiries or sales, because they depend on factors outside our control. Any estimates we give are good-faith estimates only.
视方案而定,我们的服务可能包括:
- 网站——规划、中英双语文案支持、设计、开发、上线,以及连接你的域名、Google 商家资料和数据分析。
- AI 接待助手——搭建聊天或消息助手,按你审核过的知识库回答顾客问题、收集询盘,并把对话转给你的员工。
- 自动化——打通表单、邮件、日历、表格等工具,减少手工操作。
- 培训——教你的团队更新网站、复核 AI 对话、使用我们搭建的工具。
- 月费方案——托管管理、安全更新、内容修改、AI 知识库更新、月报及其他持续支持,具体以方案为准(第 4 节)。
方案中未列明的内容不在服务范围内。如你需要额外工作,我们会在动手前告诉你这是否属于范围变更、费用多少、对时间表有何影响,并在你书面同意后才开始。
搜索排名、流量、询盘或销售等经营结果受很多我们无法控制的因素影响,我们不作保证。我们给出的任何预估仅为善意估计。
报价与项目付款Quotes and project payments
Project prices are quoted in writing after an initial conversation. Unless the Proposal says otherwise, a quote is valid for 30 days, and all prices are in Australian dollars and exclude GST, which is added where applicable. [Confirm GST registration status.]
Payment stages
Fixed-price projects are paid in three stages, each invoiced when the stage is reached:
| Stage | When it is invoiced | Share of project price |
|---|---|---|
| 1. Deposit | On acceptance of the Proposal. Work is scheduled once it is paid. | 30% |
| 2. Design approval | When you approve the design (or, for AI projects, the conversation design and knowledge base outline). | 40% |
| 3. Launch acceptance | When the deliverables are accepted under section 5 and ready to go live. | 30% |
The percentages above are defaults; the Proposal may set different ones. 需律师确认
Invoices and late payment
- Invoices are payable within [7] days by bank transfer or another method shown on the invoice.
- If an invoice is overdue, we will remind you in writing. If it remains unpaid [14] days after the reminder, we may pause work on that project until it is paid, and the timeline will move accordingly. 需律师确认
- Pausing work never means locking you out: we will not withhold, transfer or disable your domain, hosting or other accounts registered in your name because of a payment dispute (see section 6).
Third-party costs
Domain registration, hosting, email, AI model usage, paid plugins, fonts, stock images and similar third-party costs are not included in our fees unless the Proposal says so. Wherever possible, these accounts are opened in your name and billed to you directly. If we pay a third-party cost on your behalf, we will pass it on at cost and tell you in advance.
项目价格在首次沟通后以书面形式报价。除非方案另有约定,报价有效期为 30 天;所有价格以澳元计,不含 GST,适用时另加。[确认 GST 注册状态。]
分阶段付款
固定总价项目分三个阶段付款,每到一个阶段开一次发票:
| 阶段 | 何时开票 | 占项目总价 |
|---|---|---|
| 1. 定金 | 接受方案时。付清后排期开工。 | 30% |
| 2. 设计确认 | 你确认设计稿时(AI 项目为确认对话设计与知识库大纲时)。 | 40% |
| 3. 上线验收 | 交付内容按第 5 节验收通过、准备上线时。 | 30% |
以上比例为默认值,方案可另行约定。需律师确认
发票与逾期
- 发票须在 [7] 天内通过银行转账或发票上列明的其他方式支付。
- 发票逾期时,我们会书面提醒。提醒后 [14] 天仍未支付的,我们可以暂停该项目的工作直至付清,时间表相应顺延。需律师确认
- 暂停工作绝不等于把你锁在门外:我们不会因为付款争议而扣留、转移或停用注册在你名下的域名、托管或其他账号(见第 6 节)。
第三方费用
域名注册、托管、邮箱、AI 模型用量、付费插件、字体、图库图片等第三方费用,除非方案写明,否则不含在我们的服务费里。这些账号尽量以你的名义开设、直接向你收费。如由我们代付,我们会事先告知,并按成本价转给你。
月费方案Monthly plans
We currently offer three monthly plans: the Care Plan (hosting and maintenance), AI Front Desk Care and Content Care (Xiaohongshu and WeChat Official Account content). What each plan includes and what it costs are set out in writing in your Proposal before anything starts.
- Billed monthly in advance. Monthly plans are invoiced at the start of each monthly billing period and cover services for that period. Plan inclusions (for example, hours of content changes) do not roll over unless the Proposal says so.
- Cancel any time. There is no lock-in contract. You can cancel by email or message at any time. Cancellation takes effect at the end of the current paid period, and you will not be charged for the next period. 需律师确认
- No partial-month refunds for a period already started, except where the Australian Consumer Law or section 11 entitles you to a remedy.
- Price changes. We will give you at least 30 days' written notice of any increase to your plan price. If you do not want to continue at the new price, you can cancel before it takes effect.
- After cancellation, your website, domain, accounts and data remain yours, and we will hand over as described in section 12.
- AI Front Desk Care requires a completed AI set-up project; AI model usage above the amount included in the plan is billed as set out in the Proposal.
目前月费方案有三种:Care Plan(托管维护)、AI 接待托管和内容代运营(小红书与公众号)。每种方案包含什么、价格多少,开工前都会在方案里书面写明。
- 按月预付。月费在每个计费月开始时开票,覆盖该月的服务。方案内的额度(例如内容修改小时数)不累积到下月,方案另有约定的除外。
- 随时可以取消。没有绑定合约。你可以随时通过邮件或消息取消。取消在当前已付费周期结束时生效,下一周期不再收费。需律师确认
- 已开始的计费周期不按天退款,但依据《澳大利亚消费者法》或第 11 节你有权获得补救的除外。
- 调价。月费如有上调,我们会至少提前 30 天书面通知。如不想按新价格继续,你可以在新价格生效前取消。
- 取消之后,网站、域名、账号和数据仍然归你,我们按第 12 节办理交接。
- AI 接待托管须先完成 AI 搭建项目;超出方案额度的 AI 模型用量按方案约定另计。
交付、修改与验收Delivery, revisions and acceptance
- Timelines in a Proposal are estimates that assume you provide content, feedback and access on time. If your input is delayed, the timeline moves by at least the same amount.
- Revisions. Each design stage includes the number of revision rounds stated in the Proposal (default: [2]). Further rounds, or changes after you have approved a stage, may be charged as extra work under section 2.
- Acceptance testing. When deliverables are ready, we will give you a preview and a checklist. You have [5] business days to test and tell us in writing about anything that does not match the Proposal. We will fix those items and ask you to check again.
- Deemed acceptance. Deliverables are accepted when you confirm acceptance in writing, or when you start using them publicly (for example, by making the website live). 需律师确认
- Acceptance does not affect your rights under the Australian Consumer Law for defects you find later.
- 时间表为预估,前提是你按时提供内容、反馈和权限。你的输入延迟多久,时间表至少顺延多久。
- 修改。每个设计阶段包含方案列明的修改轮数(默认 [2] 轮)。超出轮数,或在你确认某阶段之后再改,可能按第 2 节作为额外工作计费。
- 验收测试。交付内容就绪后,我们会给你预览链接和检查清单。你有 [5] 个工作日进行测试,并把与方案不符的地方书面告诉我们。我们修好后请你再次检查。
- 视为验收。你书面确认验收,或开始公开使用交付内容(例如让网站正式上线)时,即视为验收。需律师确认
- 验收不影响你日后发现缺陷时依据《澳大利亚消费者法》享有的权利。
所有权与知识产权Ownership and intellectual property
Our promise: after delivery, your domain, accounts, code and content belong to you. You can take them to another provider at any time, and we will help you do it.
Accounts and domains — yours from day one
Domains, hosting, Google Business Profile, analytics, social media, AI provider and other service accounts are registered in your name (or your business's name) with you as the owner or primary administrator. We work through access you grant us, which you can remove at any time. If, for technical reasons, we must open an account for you, we will transfer full ownership to you on delivery or on request. We do not keep your passwords.
Code, design and content — yours on delivery
On delivery of each deliverable, we assign to you all intellectual property rights we own in the custom code, designs, copy, images, AI knowledge-base content, conversation flows and documentation created specifically for you ("Project Materials"). Until delivery, you may use previews for review only. Content you supply to us (text, photos, logos, product information) always remains yours. 需律师确认
What we cannot assign
- Third-party components — open-source code, fonts, stock images, plugins, themes and software platforms (including AI models) remain owned by their licensors and are used under their own licence terms. We will tell you which paid licences are in your name.
- Our general tools and know-how — reusable code libraries, templates, prompts and methods we developed independently before or outside your project. Where any of these are included in your deliverables, we grant you a perpetual, irrevocable, royalty-free, non-exclusive licence to use, modify and keep using them as part of your website or AI assistant, including with another provider.
Portfolio and moral rights
Unless you tell us otherwise in writing, we may show the finished work (screenshots and a short description, without confidential information) in our portfolio. To the extent permitted by law, our personnel consent to you using, modifying and publishing the Project Materials without attribution, which would otherwise infringe their moral rights under the Copyright Act 1968 (Cth). 需律师确认
我们的承诺:交付之后,域名、账号、代码和内容都归你。你随时可以带去别家,我们帮你搬。
账号与域名——从第一天起就是你的
域名、托管、Google 商家资料、数据分析、社交媒体、AI 服务商等账号,都注册在你(或你的企业)名下,由你担任所有者或主管理员。我们只用你开给我们的权限干活,你随时可以收回。如因技术原因必须由我们代开账号,我们会在交付时或你提出时把完整所有权转给你。我们不保管你的密码。
代码、设计与内容——交付即归你
每项内容交付时,我们把专为你创作的定制代码、设计、文案、图片、AI 知识库内容、对话流程和说明文档(下称"项目成果")中我们享有的全部知识产权转让给你。交付之前,预览仅供你审阅使用。你提供给我们的内容(文字、照片、标志、产品信息)始终归你。需律师确认
我们无法转让的部分
- 第三方组件——开源代码、字体、图库图片、插件、主题和软件平台(包括 AI 模型)仍归其授权方所有,按各自许可条款使用。我们会告诉你哪些付费许可在你名下。
- 我们的通用工具与经验——在你的项目之前或之外独立开发、可重复使用的代码库、模板、提示词和方法。如交付内容包含这些,我们授予你永久、不可撤销、免版税、非独占的许可,让你作为网站或 AI 助手的一部分使用、修改和持续使用,包括换由其他服务商维护时。
作品展示与精神权利
除非你书面告知不同意,我们可以在作品集中展示完成的作品(截图和简短说明,不含保密信息)。在法律允许的范围内,我们的人员同意你在不署名的情况下使用、修改和发布项目成果,否则这些行为可能侵犯其依据《1968 年版权法(联邦)》享有的精神权利。需律师确认
AI 服务的边界Limits of the AI services
AI assistants we set up — and the AI chat on this website — use large language models supplied by third parties. Please read this section carefully.
- AI can be wrong. AI output can be inaccurate, incomplete, out of date or inconsistent, even when it sounds confident, and the same question can produce different answers. We configure assistants to answer from the knowledge base you approve and to hand over to a person when unsure, but we cannot guarantee every answer is correct.
- Not professional advice. The AI services do not provide medical, legal, tax, financial, immigration or other professional advice, and must not be configured or relied on to do so. Where your business is in a regulated field (for example health, migration, real estate or finance), the assistant should only give general information and direct customers to a qualified person. 需律师确认
- You keep human oversight. You are responsible for approving the knowledge base and conversation rules, reviewing conversations regularly, correcting answers, and making any decision that affects a customer (such as prices, bookings, refunds or eligibility). The assistant acts as a first point of contact, not a decision-maker.
- Tell your customers. You must make clear to your customers that they are talking with an AI assistant and how to reach a person.
- Availability. AI services depend on third-party providers and can be slow, unavailable or changed by the provider. We will use reasonable efforts to restore service or switch providers, but we do not guarantee uninterrupted availability.
- Acceptable use. You must not use the AI services for unlawful, misleading or harmful purposes, to collect sensitive information without a lawful basis, or in breach of the AI provider's usage policies.
我们搭建的 AI 助手,以及本网站上的 AI 聊天,都使用第三方提供的大语言模型。请仔细阅读本节。
- AI 可能出错。AI 的输出可能不准确、不完整、过时或前后不一致,哪怕语气很肯定;同一个问题也可能得到不同回答。我们会把助手设置为按你审核过的知识库回答、拿不准时转人工,但无法保证每个回答都正确。
- 不构成专业意见。AI 服务不提供医疗、法律、税务、财务、移民或其他专业意见,也不得被设置成或被依赖于提供此类意见。如你的行业受监管(例如医疗、移民、房地产或金融),助手只应提供一般信息,并引导顾客联系有资质的专业人士。需律师确认
- 人工复核由你保留。你负责审核知识库和对话规则、定期复核对话、纠正回答,以及作出任何影响顾客的决定(例如价格、预约、退款或资格)。助手是第一接待人,不是决策者。
- 告诉你的顾客。你必须让顾客清楚知道他们在和 AI 助手对话,以及如何联系真人。
- 可用性。AI 服务依赖第三方服务商,可能变慢、中断或被服务商调整。我们会尽合理努力恢复服务或更换服务商,但不保证不间断可用。
- 合理使用。你不得把 AI 服务用于违法、误导或有害目的,不得在没有合法依据的情况下收集敏感信息,也不得违反 AI 服务商的使用政策。
客户义务Your responsibilities
To deliver good work on time, we need you to:
- provide accurate information, content, feedback and approvals within the agreed timeframes, and nominate one contact person who can make decisions;
- make sure you own or have permission to use everything you give us (text, images, logos, trademarks, customer data), and that it is lawful and not misleading;
- open the accounts we need in your name and grant us appropriate access, and keep your own passwords and two-factor authentication secure;
- review and approve the content of your website and AI knowledge base, including prices, claims and any regulated information, before it goes live;
- comply with laws that apply to your business and your website — including the Privacy Act 1988 (Cth) (for example, publishing your own privacy policy where required), the Spam Act 2003 (Cth) and the Australian Consumer Law;
- pay invoices on time and keep third-party accounts (domain, hosting, AI provider) in good standing.
If information or materials you supply infringe someone else's rights or break the law, you are responsible for that, to the extent the problem was caused by what you supplied. 需律师确认
为了按时交出好作品,我们需要你:
- 在约定时间内提供准确的信息、内容、反馈和确认,并指定一位能拍板的联系人;
- 确保你给我们的一切(文字、图片、标志、商标、顾客数据)都归你所有或已获授权,且合法、不具误导性;
- 以你的名义开设所需账号并授予我们适当权限,自行保管好密码和双重验证;
- 在上线前审核并确认网站和 AI 知识库的内容,包括价格、宣传说法和任何受监管的信息;
- 遵守适用于你的业务和网站的法律——包括《1988 年隐私法(联邦)》(例如在需要时发布你自己的隐私政策)、《2003 年垃圾邮件法(联邦)》和《澳大利亚消费者法》;
- 按时支付发票,并保持第三方账号(域名、托管、AI 服务商)状态正常。
如你提供的信息或材料侵犯他人权利或违法,在问题由你所提供内容造成的范围内,由你负责。需律师确认
第三方服务Third-party services
Your website and AI assistant will rely on third-party services such as domain registrars, hosting providers, email services, payment providers and AI model providers. Your use of those services is governed by their own terms, which you accept when the account is opened in your name. We choose reputable providers and will help you deal with them, but we are not responsible for their outages, price changes, policy changes or data handling, except to the extent we caused or contributed to the problem.
你的网站和 AI 助手会依赖第三方服务,例如域名注册商、托管商、邮件服务、支付服务商和 AI 模型服务商。你使用这些服务受其各自条款约束,账号以你的名义开设时即由你接受。我们会选择信誉良好的服务商并协助你与其打交道,但对其故障、调价、政策变更或数据处理不承担责任,由我们造成或促成的部分除外。
保密与个人信息Confidentiality and personal information
- Each of us will keep the other's confidential information (such as business plans, pricing, customer lists and account access) confidential, and use it only for the engagement, unless the information is public or disclosure is required by law.
- Where we handle personal information of your customers while delivering services, we do so only on your instructions and for the purpose of the engagement, take reasonable security steps, and handle it consistently with the Australian Privacy Principles. You remain responsible for having a lawful basis to collect it and for your own privacy policy.
- At handover or termination, we will remove our access and delete credentials and copies of your customer data we hold, except records we must keep by law. How we handle our own clients' and website visitors' information is set out in our Privacy Policy.
- 双方都会对另一方的保密信息(例如经营计划、价格、顾客名单和账号权限)保密,仅用于本项目,信息已公开或法律要求披露的除外。
- 我们在提供服务时如处理你的顾客的个人信息,只按你的指示、为本项目目的处理,采取合理的安全措施,并按《澳大利亚隐私原则》处理。收集这些信息的合法依据以及你自己的隐私政策,仍由你负责。
- 交接或终止时,我们会撤除自己的权限,删除所持有的凭据和你的顾客数据副本,依法必须保留的记录除外。我们如何处理自己客户和网站访客的信息,见隐私政策。
消费者保障与责任限制Consumer guarantees and limitation of liability
Your statutory rights come first. Our services come with guarantees that cannot be excluded under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)), including that services will be supplied with due care and skill, be reasonably fit for any purpose you make known to us, and be supplied within a reasonable time. Nothing in these Terms excludes, restricts or modifies those guarantees or any other right or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded.
Subject to that:
- Limited remedy for non-household services. Where our services are not of a kind ordinarily acquired for personal, domestic or household use, and to the extent the law allows, our liability for failing to comply with a consumer guarantee is limited, at our option, to supplying the services again or paying the cost of having them supplied again. 需律师确认
- Overall cap. To the extent permitted by law, our total liability to you arising out of or in connection with an engagement, whether in contract, tort (including negligence) or otherwise, is limited to the fees you paid us for that engagement in the 12 months before the event giving rise to the claim. 需律师确认
- Indirect loss. To the extent permitted by law, neither of us is liable to the other for loss of profit, revenue, data or opportunity, or for indirect or consequential loss.
- Shared responsibility. Our liability is reduced to the extent a loss was caused or contributed to by you, your content or instructions, your failure to review AI conversations or approve content as described in sections 7 and 8, or a third-party service outside our control.
- These limits do not apply to liability that cannot be limited by law, or to loss caused by fraud or wilful misconduct.
The AI chat on this website is provided free of charge, as is, for general information. To the extent permitted by law, we are not liable for decisions you make based on it.
你的法定权利优先。依据《澳大利亚消费者法》(《2010 年竞争与消费者法(联邦)》附表 2),我们的服务附带不可排除的保障,包括:服务以应有的谨慎和技能提供、合理适合你告知我们的用途、并在合理时间内提供。本条款中的任何内容,均不排除、限制或修改上述保障,或你依据《澳大利亚消费者法》或其他法律享有的、依法不可排除的任何权利或救济。
在此前提下:
- 非家用服务的有限救济。如我们的服务并非通常用于个人、家庭或家居用途的服务,在法律允许的范围内,我们未遵守消费者保障的责任,由我们选择限于重新提供服务,或支付重新提供服务的费用。需律师确认
- 总额上限。在法律允许的范围内,我们因某一项目或与之相关而对你承担的全部责任(无论基于合同、侵权(包括过失)或其他),以引起索赔的事件发生前 12 个月内你就该项目向我们支付的费用为限。需律师确认
- 间接损失。在法律允许的范围内,双方均不对另一方的利润、收入、数据或机会损失,或任何间接或后果性损失负责。
- 责任分担。如损失是由你、你的内容或指示、你未按第 7、8 节复核 AI 对话或审核内容,或我们无法控制的第三方服务造成或促成的,我们的责任相应减少。
- 上述限制不适用于依法不可限制的责任,也不适用于欺诈或故意不当行为造成的损失。
本网站的 AI 聊天免费提供,按现状提供,仅供一般参考。在法律允许的范围内,我们不对你基于它作出的决定负责。
终止与交接Termination and handover
Ending an engagement
- Monthly plans can be cancelled at any time, effective at the end of the current paid period (section 4).
- Projects. Either of us may end a project by written notice. If you end it, or we end it because of your breach, you pay for work done and costs committed up to the date of termination, calculated on the Proposal's stages or, part-way through a stage, pro rata. Payments already made for completed stages are not refundable, but any amount paid in advance for work not yet done will be refunded. 需律师确认
- Breach. Either of us may terminate immediately by written notice if the other materially breaches these Terms and does not fix the breach within 14 days of being asked to, or becomes insolvent.
Handover — nothing held back
Whenever an engagement ends, for whatever reason, within [10] business days we will:
- confirm that every domain and account is owned by you, and transfer any that are not;
- give you the source code, design files, content, AI knowledge base and conversation settings for work delivered, in a standard format, with handover notes so another provider can take over;
- remove our access and delete credentials we hold, and confirm this to you in writing.
We will not hold your domain, accounts or data hostage because of a dispute about fees. Unpaid fees remain a debt you owe us, which we may recover by ordinary lawful means. 需律师确认
Sections 6, 10, 11, 12, 13 and 14 continue to apply after an engagement ends.
结束合作
- 月费方案随时可以取消,在当前已付费周期结束时生效(第 4 节)。
- 项目。任何一方都可以书面通知结束项目。如由你结束,或因你违约由我们结束,你需支付截至终止日已完成的工作和已发生的费用,按方案阶段计算;阶段进行到一半的按比例计算。已完成阶段的款项不退,但为尚未完成的工作预付的款项会退还。需律师确认
- 违约。一方严重违反本条款且在被要求后 14 天内未纠正,或一方资不抵债时,另一方可书面通知立即终止。
交接——一样不扣
无论合作因何结束,我们都会在 [10] 个工作日内:
- 确认每个域名和账号都归你所有,不在你名下的予以转移;
- 把已交付工作的源代码、设计文件、内容、AI 知识库和对话设置以通用格式交给你,并附交接说明,方便其他服务商接手;
- 撤除我们的权限、删除所持有的凭据,并书面向你确认。
我们不会因为费用争议扣住你的域名、账号或数据。未付费用仍是你欠我们的债务,我们可以通过正常合法途径追收。需律师确认
第 6、10、11、12、13、14 节在合作结束后继续有效。
争议处理Disputes
If something goes wrong, please tell us first — most problems can be fixed quickly. If a dispute is not resolved within 20 business days of written notice, either of us may refer it to mediation in Melbourne, or by video conference if you are outside Melbourne, before starting court proceedings (except for urgent interim relief). This does not limit your right to contact Consumer Affairs Victoria, the ACCC, the consumer protection agency in your own state or territory, or to apply to the Victorian Civil and Administrative Tribunal (VCAT) or an equivalent tribunal where it has jurisdiction. 需律师确认
出了问题,请先告诉我们——大多数问题都能很快解决。如在书面通知后 20 个工作日内争议仍未解决,任何一方都可以在提起诉讼前(紧急临时救济除外)把争议提交墨尔本的调解;你不在墨尔本的,可以通过视频会议进行调解。这不限制你联系维多利亚州消费者事务局(Consumer Affairs Victoria)、澳大利亚竞争与消费者委员会(ACCC)或你所在州或领地的消费者保护机构,或在维多利亚州民事与行政审裁处(VCAT)或同类审裁机构有管辖权时向其申请的权利。需律师确认
适用法律Governing law
These Terms are governed by the laws of Victoria, Australia, and the applicable laws of the Commonwealth of Australia. Each of us submits to the non-exclusive jurisdiction of the courts and tribunals of Victoria and the courts entitled to hear appeals from them. This applies to clients in every state and territory, because we are based in Victoria; it does not remove any right you have under the Australian Consumer Law. 需律师确认
本条款适用澳大利亚维多利亚州法律及适用的澳大利亚联邦法律。双方接受维多利亚州法院和审裁机构,以及有权审理其上诉的法院的非专属管辖。由于我们总部在维多利亚州,这一约定同样适用于其他州和领地的客户,但不影响你依据《澳大利亚消费者法》享有的任何权利。需律师确认
其他条款General
- Changes to these Terms. We may update these Terms from time to time. The version in force when you accept a Proposal applies to that project. For monthly plans, we will give you at least 30 days' notice of material changes, and you may cancel before they take effect.
- Notices may be given by email to the address each of us has nominated.
- Assignment. Neither of us may transfer our rights under an engagement without the other's consent, except that VJO may transfer its rights and obligations to a company formed to operate VJO Studio (or another entity under the same control) on the same terms, with notice to you. 需律师确认
- Independent contractor. We provide services as an independent contractor. We may use trusted subcontractors, and remain responsible for their work.
- Severability. If any part of these Terms is invalid or unenforceable, including as an unfair contract term, it is read down or severed and the rest continues to apply.
- Force majeure. Neither of us is liable for delay caused by events beyond our reasonable control, provided we tell the other promptly and take reasonable steps to minimise the effect.
- 条款变更。我们可能不时更新本条款。你接受方案时有效的版本适用于该项目。对于月费方案,重大变更我们会至少提前 30 天通知,你可以在变更生效前取消。
- 通知可以发送到双方各自指定的邮箱。
- 转让。未经对方同意,任何一方不得转让其在项目中的权利;但 VJO 可在通知你后,按相同条款把权利和义务转给为经营 VJO Studio 而成立的公司(或受同一方控制的其他实体)。需律师确认
- 独立承包。我们以独立承包人身份提供服务。我们可能使用可信的分包人,并对其工作负责。
- 可分割性。本条款任何部分无效或不可执行(包括被认定为不公平合同条款)时,该部分在必要范围内限缩解释或删除,其余部分继续有效。
- 不可抗力。因超出合理控制的事件造成的延误,双方均不承担责任,前提是及时通知对方并采取合理措施减轻影响。
联系我们Contact us
Questions about these Terms, a Proposal or an invoice? Contact us in English or Chinese.
- [[email protected]]
- Phone
- [+61 4xx xxx xxx]
- Post
- [Street address or PO Box], Melbourne VIC [postcode], Australia
- Entity
- VJO Studio (Vision Journey), business name registration pending [ACN … / ABN …] 需律师确认
对本条款、方案或发票有疑问?欢迎用中文或英文联系我们。
- 邮箱
- [[email protected]]
- 电话
- [+61 4xx xxx xxx]
- 地址
- [街道地址或邮政信箱], Melbourne VIC [邮编], Australia
- 实体
- VJO Studio(Vision Journey,商业名称待注册)[ACN … / ABN …] 需律师确认